Terms & Conditions

WHAT DO I DO IF I HAVE A DEFECTIVE PRODUCT?

Products with manufacturing defects must be reported within 14 days from receipt. Contact your sales representative regarding replacement and return. If you have a return, it should be send with a filled-in RMA-form. The RMA-form can be downloaded from our website.
 

WHAT DO I DO IF I RECEIVE DAMAGED MERCHANDISE?

All merchandise leaves our warehouse in perfect condition. All products that are damaged must be reported to us within 48 hours from receipt of goods. We will replace any damaged items. If you receive a shipment with exterior damage, or has been opened or re-taped, you must file a claim at the TIME OF DELIVERY WITH THE DRIVER. Please make sure the driver notes the problem in his delivery record. Save the original cartons and packing material for inspection by the carrier. Let us know immediately. We will follow up on the claim. The carrier will credit us (the shipper) and we will take care of you.
 

WHAT IF I DO NOT RECEIVE AN ITEM I AM BILLED FOR?

All orders are scanned before shipping so mistakes are kept to a minimum. However on occasion errors will occur. Make sure to check in the packing material, many times smaller items get missed when unpacking the order. Please contact your sales rep.